Q. Do you offer more than DVD Players?
A. Yes, in addition to DVD Players, we have a wide variety of Monitors and other audio equipment, as well as accessories for your viewing / listening enjoyment. Browse our site for the latest products. Click on images to see full product descriptions. Q. What payment options do you offer?
A. We accept the following forms of payment for your online purchases:
- PayPal
- Cashier's Check
- Money Order
- Personal Check
- Credit Card (Visa, MasterCard, Discover and American Express)
We will ship your products after your cashier's check, money order, or personel check have cleared.
Please do not send cash.
Q. What are "Factory Reconditioned" Products?
A. Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as reconditioned or refurbished to be resold.
Q. How are products "reconditioned?"
A. Every product targeted for reconditioning must pass a thorough examination. After repairing any defect and sanitizing when necessary, the product is repackaged either by the original manufacturer or a reputable professional outside firm may perform the reconditioning, returning the products to like-new or almost new condition.
Q. How do I identify "Factory Reconditioned" products?
A. We note these products on our site with (R) next to the model number.
Q. Will "Factory Reconditioned" products come in different packaging?
A. By law, product packaging must state if an item is factory reconditioned. Packaging and terminology differs slightly with each retailer. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items come repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, for example.) that are not included with the reconditioned product. Be sure to read over the product information page for a list of included accessories.
Q. What makes a "Factory Reconditioned" item such an excellent purchase?
A. Factory reconditioned products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, reconditioned goods have a very low (2-percent) rate of return. The price you pay for a reconditioned item is much lower than at retail.
Q. Are there any sales tax charges?
A. When your Billing Address is in Kansas, you will be charged Kansas State Sales Tax. Kansas State Sales Tax is currently at 5.3%. You will also be charged tax if your order is being shipped to California. California State Sales Tax is currently at 8.25%.
Q. What is the warranty on your products?
A. New products carry 1 year Manufacturer's warranty and Reconditioned products have a 90 day Manufacturer's warranty.
Q. How do I calculate shipping?
A. Shipping will be calculated based on your shipping address and the weight of the product being shipped. You will receive a confirmation e-mail including the total amount of your order and shipping costs.
Q. How soon can I expect my order to be shipped?
A. The majority of our items are available to be shipped in 48-72 hours from the order date. Orders will be shipped once payment is received and money orders, cashier's checks, or personal checks clear. On rare occasions some items are sold out faster than we can re-order them and will be placed on backorder. You will receive an email notification when an item is backordered or out of stock.
Q. What is your return policy?
A. Customers may return the product within thirty (30) days of delivery of the order. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. Customers may request a replacement product otherwise company credit will be issued. A 20% restocking fee will be applied to all returns. Shipping cost is non refundable.
Items with manufacturer's defects:
Please return the defective product and we will promptly ship you a replacement.
Items returned as defective that are found to not be defective will incur a 20% restocking fee for the returned unit, therefore we suggest contacting the manufacturer as listed in your owners manual for support prior to requesting a return authorization.
Refunds will NOT be issued if a return is made without an RMA number.
How to return an item:
For Customer service, or to report a defective item and request an RMA number, please E-mail us. Please, allow 48-72 hours to respond to your email. Please have your order number available. When you return the item please include a copy of your invoice or order confirmation email, write your RMA number on it and provide a return reason.
Returns must be in like new condition.
Returns will not be accepted without all of the original packaging, manuals and accessories.
All returns must be received within 14 days from the RMA number issuing date.
Refunds will not be issued if a return is made without an RMA number or after 14 days of delivery of the order.
Shipping charges are not refundable.
*** Please note that all returns that are shipped without a valid RMA number will be refused and the package will go back to the sender. We recommend returns be made via FedEx insured freight only.
MERC Enterprises accepts no responsibility for loss or damage to items in return transit. Please, allow up to 5 business days to process your returns.
You are responsible for all freight charges.
Q. What if my order has been damaged or lost?
A. We insure all packages before shipping for the full value of the order. If your order was lost or damaged, a claim needs to be filed with FedEx. To file a claim please contact FedEx at 800-463-3339 You will need to provide the tracking number and proof of purchase. For proof of purchase you may use your order confirmation email. ALL Claims must be filed within 21 days or sooner. Claims filed after 21 days will be denied.
